Miss Selfridge

Sales & Service Manager - Oxford Circus


Sales & Service Manager - Oxford Circus


Miss Selfridge is for women who seek of-the-moment fashion with a glamorous and individual edge. First hitting the high street in 1966 as the young fashion department of Selfridges, we've since grown into a renowned international fashion brand. Miss Selfridge.com is a powerful digital outlet for the brand, receiving millions of unique visitors every month, with a quarter of these customers from outside of the UK.

Job overview:

Support the overall running and the direction of the store, focusing on delivering excellent customer service. Managing and inspiring the sales floor team and partnering with other functions to maximise sales and profit performance whilst creating a great place to work.

About the branch…

Store: Oxford Circus Flagship

Headcount: 100

Turnover: £8.5m+

Square Footage: 6,000

What you’ll be doing day to day …

  • Lead the sales floor team to focus on service, establishing a culture that puts the customer first at all times
  • Support the implementation and delivery of the store vision and strategy
  • Be responsible for the overall running of the sales floor and delivering the brand, store objectives and brand guidelines
  • Reviewing and analyses store performance and makes suggestions for improvements
  • Looks for opportunities to improve sales, customer service, and stock-loss
  • Maintains quality service standards by analysing, identifying spending trends, resolving customer complaints, and ensuring that the silent service is delivered through size availability
  • Liaise with GM/DGM to support forecasting and reviewing KPI performance.
  • Works with direct management team to design and implement store incentives to motivate and drive sales
  • Manage and drive high performance standards across the team
  • Oversee the people management and development of the sales floor team

What we’re looking for…

  • Role model
  • Proactive
  • Influencing
  • Commercial
  • Inspiring
  • Motivating
  • Passionate
  • Coaching
  • Analytical
  • Committed

Working at Miss Selfridge…

  • Management development programme
  • Travel Card
  • Uniform allowance
  • Holiday package
  • Bonus schemes
  • Up to 25% staff discount on all Arcadia brands
  • A wide selection of external discounts
  • Pension scheme

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